Shipping Policy
All products are free delivered to the United States and frequently delivered within 3-4 business days via DHL, UPS, or USPS Express (Mon-Fri).
TRANSIT & ORDER HANDLING:
- Processing time: 1-2 Business Days (Mon-Fri)
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Transit time: 3-4 Business days (Mon to Fri) Standard Shipping
In case of delay for any reason, we will instantly contact you.
SHIPPING RATES:
- All orders under $99.00 will have a tiered shipping and handling pricing based on product by carrier.
- FREE Shipping On Order Over $99.00
TRACKING:
- Once your order has been dispatched, it comes with a tracking number, allowing you to track it until it is delivered to you.
- When your order has shipped, you will get an email from us containing a tracking number you can use to check its status.
- Please let us allow 48 hours for the tracking info to become available.
- Please make sure, the email you provided is accurate and correct, or you will not receive the notification.
*Please note, once an order has been picked up by the carrier, it is considered 'shipped' therefore we are unable to cancel or refund.
*Note: Any orders that have shipped would then fall under the RETURN SHIPPING POLICY below.
Return Policy
If you are not 100% satisfied with your purchase, you can return the unused product for a full refund or an even exchange.
You can return a product for up to 30 days from the date of purchase. Please note, all items must be unused and in the original packaging.
Please email us at info@hairology.ca to receive a RMA (return merchandise authorization) number. Returns will not be accepted without prior authorization.
Please allow up to 1 week for your return to be processed once it has been received at our warehouse. Once your return is received, inspected and approved, our customer service department will provide confirmation of your refund.
*Note: Returned products will be inspected by our returns department and if items are deemed altered, damaged or tampered with a processing fee will be tacked on. This is to ensure the integrity of our company and the products that we carry.
Return Shipping
In the event of a packing error by our team, Hairology Beauty Studio will cover any return shipping cost.
Any other returns, please feel free to reach out to to speak to a representative in regards to your return shipping options.
Hairology Beauty Studio will be happy to pass along our shipping rates to our customers in regards to returns. Shipping rates would then be deducted from total refunded amount.
**Please note, shipping charges on original order are non-refundable**
If you are using a freight forwarder, please have the items inspected before shipping out of the country. Hairology Beauty Studio is NOT responsible for any items re-shipped outside of the US.
Shipping Insurance
Shipping Insurance is automatically added to cart for your convenience. By removing the insurance, Hairology Beauty Studio is not to be held responsible for damaged, lost or stolen packages.
Final Sale Products
For sanitary reasons, we are unable to accept returns for the following products:
- Jewelry
- Nails: Nail Polish, Tweezers, Nippers, Clippers, and all other implements
- Hair: Brushes, Razors, Shears, and Hair Color Accessories
- Skin: Makeup, Make-up Brushes, Eyelashes, Beauty Implements, and Hair Removal Accessories
*Tip: Please be extra careful when selecting makeup colors.
Electrical Appliance Returns
No return will be accepted without a return authorization number. Please contact us at info@hairology.ca to receive proper authorization.
Hairology Beauty Studio does not provide refunds on used electrical appliances. New and unopened electrical appliances such as (Blow Dryers, Flat Irons, Curling Irons, Nail Machines, Electric Mirrors, etc.) can be exchanged for replacement or other merchandise within 30 days of purchase.
Please note, appliances are eligible for store credit in the form of a gift certificate, or exchange only within 30 days of purchase.
We guarantee all appliances for 30 days from the date of delivery. If your appliance becomes defective within 30 days of purchase, we will replace the appliance at no cost. After 30 days, all appliances are covered under the manufacturer's warranty. Please contact us at info@hairology.ca or call us at 905-597-9430 to discuss your options as each manufacturer has different policies.
Hairology Beauty Studio has great relationships with our distributors and manufacturers and in most cases a replacement is easy to attain.
Authentic Products
Hairology Beauty Studio cultivates relationships with our brands and vendors, therefore we stand behind our products and assure you that they are all 100% authentic.
Product Pictures
Our merchandising team strives to update pictures with the most current packaging from our brands. If you happen to receive a product that looks slightly different than our website pictures, please note we are in the process of updating our images to the new packaging for said item.
Size / Quantity
Sometimes due to shipping cost, Hairology Beauty Studio may ship two smaller packages totaling in equal or greater quantity. Our shipping department may also ship a larger size with more quantity as a bonus to our customers.
Shipping / Handling Time
Some products may be shipped from different salon / warehouse locations resulting in longer handling / shipping times.
**Multiple item orders may also ship in multiple shipments.
Fraud Policy
To prevent fraud, frequent return requests are subject to review by Hairology Beauty Studio. We reserve
